Frequently Asked Questions

If you don't see an answer to your question, please contact us and we will happily assist.

  • Given the handmade and hand-finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you.

    Every piece of furniture we build will have a unique grain pattern and slight color variation as a result of that grain pattern. We cannot guarantee exact stain/color matches to other tables/work we've done in the past. Wood does have a mind of its own and every piece of wood accepts stain/finish differently. Therefore, we do not match stain colors based on photos. We can however offer several stain/finish samples that we commonly use for our tables/etc.

    Other characteristics of handcrafted, solid wood furniture may include open knots, micro-imperfections, textural variations in hand brushed finishes, unique distress marks, and other minor nicks and/or cracks that typically accompany natural wood products.

    Your furniture piece is protected to a degree based on the wood choice and wood finish applied, however, after delivery of your order, we can not guarantee that your table will not experience micro-scratches that we have no control over. This is considered normal wear and tear for any wooden furniture that is anticipated to be used daily for years to come.

    Those who do not appreciate variations and slight imperfections should not purchase handcrafted furniture. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our wood shop. It is our hope that you will as well.

    The High Road Promise:

    We believe that a company and its craftsmen should stand behind their products. We genuinely hope to exceed your expectations and we will always treat you with kindness and fairness.

    That is why we promise:

    • If your furniture isn’t built to the correct size, color, or style that you ordered - we’ll fix or replace it.

    • If your furniture arrives damaged - we’ll fix or replace it.

  • Check out our blog post here to learn more about the different hardwoods we use, and which would work best for your furniture piece.

  • At High Road Handcrafted, we take great pride in each and every unique piece of furniture we craft.

    Please read through our cosmetic standards above before placing an order with us.

    Online

    You can shop from the comfort of your home by browsing our collections and building your order right here on our site.

    • Browse and select your item from our collections and utilize the drop down menus to select from all of our available product options.

    • After you place your order, we will contact you to confirm selections, price, options, etc. before any work starts to ensure we have all the details right in order to build your “perfect” piece.

    Over the Phone

    You can also always place an order over the phone by calling us directly at 517-489-2217. This is the best option if you are looking for further customizations or have a unique project in mind.

  • We do! You can use our contact form to answer a few initial questions about your custom order or you can give us a call at 517-489-2217.

    We will provide you with a free phone consult to discuss the details or your project and will provide you with an estimate/proposal that will include all the details discussed for your custom order (measurements, wood options, colors/finishes, and timeline and price estimate).

  • Local Delivery

    We offer local delivery for a small fee, depending on your location. This will be discussed and determined as part of your order estimate/consultation and varies based on mileage from our wood shop in Lansing, MI.

    If delivery is selected, a line item will be added to both your initial estimate and your final invoice.

    Note: Delivery fees are NOT included in the initial Product Deposit that is due up front (they will only become due upon receipt of the final invoice)

    Pick-Up

    To help reduce our delivery fees, we offer a free pick-up option!

    If chosen, pick-up must be scheduled within 2 weeks of being notified of completion of product

    Unless other arrangements are made, failing to collect products will:

    • Incur a storage fee of $20/week, beginning after notification to customer of completion of product and if not picked up within 2 weeks (to be paid on pick-up)

    • Fall back into High Road Handcrafted ownership without product refund upon any of the following :

      • Storage fees accrued become equal to product cost

      • Product is failed to be collected within 6 months of notification to customer of completion of product.

  • Online Website Checkout

    • PayPal

    • Stripe

    Other Common Methods (contact us and we will happily generate an e-invoice)

    • Credit Card

    • Bank Payment (ACH)

    • Apple Pay

    • Check

  • Yes - Let us help you out!

    Dining Tables:

    Note that comfortable seating arrangements should typically allow for roughly 24 - 30” of width for each guest while seated.

    Dining tables are generally made at 36-40” wide x 30” tall.

    Dining Table Top Size Recommendations

    • Rectangle Tables

      • 6’ table, seats 4-6 guests

      • 8′ table, seats up to 8 guests

      • 10′ table, seat up to 10 guests

      • 12′ table, seat 12 guests

    • Round Tables

      • 4’ table, seats 4 guests

      • 5’ table, seats up to 8 guests

      • 6’ table, seats 8-10 guests

    Dining Table Top Thickness

    • Depending on your choice, hardwood tops are roughly 1” or 1-1/2” thick after the milling and build processes have been completed.

    End Tables:

    End tables are generally made between 14-18” square (width and depth) x 18”-22” tall.

    Desks:

    Desks are generally made at 28” deep x 28-30” tall.

    Benches:

    Benches are generally 17-20” deep x 17-19” tall

  • We do offer rush orders for a fee. The fee depends on several factors including the size of the piece, amount of items needed, finishing process needed, etc. as well as how soon you need the piece. Normally our rush order fee is between $250-$500 (but again, could be higher or lower based on the product we are making for you). Sometimes, however, there is just no way for us to process a rush order to meet an expedited deadline. That being said, we will always do our best to get you your piece as soon as possible, but please understand that sometimes this is just not possible.

Terms & Policies

Estimates/Invoices & Payment Terms

  1. An estimate serves as a quote from High Road Handcrafted to the Client to carry out the work described in the estimate for the estimated price.

  2. Estimates remain valid for 30 days from the date of issue.

  3. For orders exceeding $750, a product deposit of 50% is due upfront and will serve as confirmation and approval of your order. The deposit is non-refundable and the remaining balance is due upon completion of work. A final invoice will be provided after the project has been completed. For orders under $750, the full payment amount is due upfront.

  4. Upon receipt of deposit/payment, your order will be reserved in the work schedule for High Road Handcrafted (No work will start until receipt of deposit/payment).

  5. The client is responsible for all applicable federal, state, and local taxes levied on the transaction as described in the estimate/invoice.

  6. Any changes requested by the Client that are made after the final client design approval to quantities, specifications, schedule, or other aspects of the services described in this invoice must be approved by High Road Handcrafted in writing and may lead to additional charges, which the client agrees to pay when requesting and approving them.

  7. Upon completion of work, Clients will receive a final invoice. The final invoice will reflect all amounts paid to date as well as the final amount owed (including all additional charges incurred during the project (such as a requested change order or delivery fees). The final amount owed must be paid within 7 days of being invoiced. Any and all late payment of any invoices may be subject to interest from the date the payment is due at a daily rate of 4% of the total outstanding balance owed.

  8. By signing an estimate or invoice and/or making a deposit/payment, the customer agrees to the terms and conditions as outlined above.

Refund Policy

In the rare event that your order is built inaccurately or has a defect in craftsmanship as defined in our cosmetic standard, High Road Handcrafted will repair/replace the furniture and/or correct the issue. Our furniture is built from solid wood and our finishes are applied by hand and therefore many characteristics of handmade furniture are not considered defects. Please review our cosmetic standards inside of our FAQ. High Road Handcrafted will also repair/replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of manufacturing, packaging, and delivery, we are unable to offer returns or refunds on orders for buyers remorse. All sales are final. However, if an issue arises the preceding policies should address all problems.